An Expensive Temper Tantrum, Part 2
Wireless Phone Retail Store | Nashville, TN, USA
(Back story: I sold a woman four phones on a family plan for her and her 3 teenage daughters. She insisted that she be put on the 500 minute plan (the smallest family plan). I informed her that most teenagers can use 500 minutes in a week and begged her to take a larger plan.
She refused and became quite angry and belligerent with me for suggesting “that her daughters were not responsible adults.” I noted on her account that she was advised of all overage charges and that there were to be no refunds on the account for overage charges. One month later she returns purple faced and on the verge of a stroke with her $3,200 phone bill.)
Customer: “I need these charges taken off.”
Me: “No, I explained the overage scale to you when you activated your phone, and begged you to take a larger plan. You insisted this was the one you needed and I cannot refund any of the charges.”
Customer: “F**k you then, and f**k [cellular provider]. Cancel my account!”
Me: “I’ll be happy to deactivate your phones but unfortunately that does not release you from your contract. There will be a $240.00 charge for each phone on the account for breaking your contract and you will still be responsible for the current charges.”
(The customer suddenly throws her phone at my head. I duck and it smashes into the wall in a million pieces.)
Customer: “F**K [cell phone provider]! F**K YOU, AND F**K ALL OF YOU A**HOLES TOO!”
(Inexplicably, the last part was directed at the other customers waiting patiently for her to finish. She then proceeds to storm out to her car, a brand new Lexus SC 430. She redlines the engine, drops it into gear and hits a lamp post hard enough to shatter every piece of glass in the car as well as almost tearing the front half of the car off.)
Customer: *comes back in the store* “Can I use your phone?”
Another Customer: “Karma’s a b**ch, ain’t it?”
