Gotta Love Them DIY ‘Puters
Tech Support | London, ON, Canada
(He was working in warranties for a large computer manufacturer, mostly with businesses but a few individuals came through on the line here and there.)
Employee: “Thank you for calling ***. How can I help you?”
Customer: “My computer don’t work.”
Employee: “I’m sorry to hear that, ma’am. Can I get the serial number off of your CPU?”
Customer: “My what?”
Employee: “The computer tower.”
Customer: “Huh?”
(I’ll spare you the agony but, I went on for about 3 more minutes trying to describe the CPU and getting nowhere.)
Employee: “I’m sorry, I don’t seem to be expressing myself well today. Can you describe to me all the computer parts on your desk? I’ll tell you which one the number I need is on.”
Customer: “It’s just a keyboard and a screen, like any other computer.”
Employee: “Oh, you have a laptop!”
Customer: “A what?”
Employee: “A little computer you can take with you. The keyboard and screen fold together with a hinge in the middle, right?”
Customer: “No, I don’t! I don’t know what is wrong with you computer people today. First the sales guy tries to sell me a bunch of sh*t I don’t need in this big box package and now you don’t even know what a computer is! Brand new today and it don’t even work.”
Employee: “So…you just bought a keyboard and a monitor?”
Customer: “What’d I need all the rest uh’ that sh*t in the box for? This was way cheaper! I ain’t stupid!”
Employee: “…”
