(It’s a slow day at the mall when a customer walks our store. Two steps in, she puts her fingers in her ears.)
Customer: “Can you turn that music down?!”
Me: “Ma’am, I can’t turn it down, but I’ll ask my manager.”
Customer: “Okay…” *walks to the back of the store with her fingers in her ears*
Me, to my associate: “Can you go ask the store manager if we can turn down the music? I don’t want a customer shopping with her fingers in her ears.”
(She eventually returns to my counter.)
Customer: “Can’t you turn it down?! I’m the only one here!”
Me: “Ma’am, we’re working on it.”
Customer: “The bass is too loud!”
Me: “We’ll get the volume down for you.”
(My associate walks to the back room, and as he opens the door the customer continues shouting until he turns down the music. Satisfied, she eventually buys one shirt.)
Customer: “Can I get a gift box?”
Associate: “We only have them at Christmas.”
Customer: “Oh. Then I’ll just come in and look for the two of you at Christmas and get a box.”
Me: “Ma’am, we don’t work all the time. If you bring your receipt in, any of the associates will be happy to give you a box at Christmas.”
Customer: “But I want a box from you! You won’t forget me.”
Me: “I meet a lot of people during the week, ma’am.”
Customer: “You won’t forget me!” *circles her face with her hand* “I was the crazy lady with fingers in her ears that asked you to turn the music down!”
