(Holding a large box of straws, I walk out towards the customers side of the registers during lunch time at a busy shopping center fast food restaurant, to refill all the straw holders.)
Me: “Excuse me, sir…”
(I walk up beside the customer, but still giving him some space despite the fact it was busy and crowded.)
Angry Customer: “To hell with that c**p, Why do you get to go first? I’ve been waiting here for TEN MINUTES!”
Me: “I’m just…”
Angry Customer: “You’re just impatient, thats your problem, wait in line like the rest of us.”
(A lot of other customers were staring at him, he had clearly not even realized I was in uniform.)
Me: “Sorry sir, I work here and I need to refill these straws, a lady complained before because all the straw holders had run out.”
Angry Customer: “Well why are you doing that NOW? Couldn’t you have picked a better time to do it?! I lined up here and all I want is a lousy meal and your in my way…” *continues on and on*
Me: “Look, it’s our policy to not hand out straws because of hygiene reasons, so I must refill the straws so the customers can take them themselves so they can you know, drink?”
Angry Customer, loudly: “You’re very rude. I want to talk to your manager immediately!”
Me, sarcastically, as he had not noticed *MANAGER* on my name badge: “Hi, I am the manager on duty. My name is ****. What seems to be the problem?”
(Other customers nearby giggle/laugh.)
Angry Customer: “Well thats just f**king great, what a piece of s**t place anyway. F**k!”
(Angry customer storms off after wasting about 15 minutes of his life over some straws.)
