Library Patron: “I need some help comparing heating prices.”
Me: “Okay, let me show you a website where you can compare the different gas companies.”
(Leads patron to computer, and types in website address.)
Me: “Here you go. Just type in your information.”
Library Patron, looking at keyboard: “These letters are all mixed up!”
Me: “Uh, well…”
Library Patron: “Have they always been like this?”
Me: “Only since the 1800’s. Here, let me do the typing.”