(On the phone…)
Customer: “Hi, I want to book a room with 2 beds for tomorrow.”
Me: “Sure thing sir, lucky for you we’re not busy this weekend and have several rooms available. ”
Customer: “Great, and how many pillows do the beds have?”
Me: “Umm, I think there’s 2 on each bed.”
Customer: “Can you check?”
Me: “Okay….I’ll just be a moment.”
(I go and check the nearest room’s bed and the next room along to be safe.)
Me: “Yes, 2 per bed.”
Customer: “So my room will have 2 pillows on each bed?”
Me: “That’s correct, sir.”
Customer: “I only like one pillow on my bed, can you give me a different room with a bed that only has one pillow on one of the beds?”
Me: “Umm…you could always just take the other pillow off your bed when you go to sleep.”
Customer: “What? No, I want one of the rooms with one less pillow on one bed.”
Me: “Sir, we don’t have rooms with specific numbers of pillows–”
Customer: “–but you have rooms with specific number of beds!”
Me: “Yes…that’s pretty much the norm, sir…”
Customer: “Don’t get smart honey, I want a room with 2 beds, 2 pillows on one of them but only 1 on the other. That’s what I want.”
Me: *sigh* “Okay sir, I’ll personally remove one of the bed’s pillows before you arrive tomorrow, how’s that?”
Customer: “Good, that works for me. Hang on, are the pillows thick fluffy ones or skinny flat ones? Because if they’re skinny, I’ll just keep both of them.”
Me: …
