Me: “Good Evening, Ross speaking. How can I help you?”
Caller: “I just told you how you can help me!”
Me: “No, sir, you were speaking to someone in admin; they put your call through to me. If you could repeat your query I’ll be happy to help.”
Caller: “But I just told you what I wanted. I’m not repeating myself!”
Me: “Then I’m sorry, I can’t help you then.”
Caller: “Fine!” *hangs up*