(I work in a local government call centre and take calls from the residents about all kinds of things–including education.)
Customer: “Hi, I got your booklet about the school meals and it said I can get a grant for clothing.”
Me: “That would be the school uniform grant. Could I take yours and your child’s details? I can send you an application form.”
Customer: “I don’t have kids, can’t I have the money for myself? I’m on income support.”
Me: “The grant is for the school uniform sir, and it is only available for children.”
Customer: “So I can’t have the money for myself?”
Me: “Um…no.”
Customer: “For f**k’s sake!” *hangs up*
(I wasn’t sure if he wanted the money for normal clothes, or wanted to buy himself an actual school uniform.)