The customer needed help adding his music into his iTunes library. I showed him how, and this is what happened:
Customer: “… Uggghhh!”
Me: “What happened?”
Customer: “Well, I’ll be honest. It’s adding my porn.”
Me: *silence* “Oh….”
Customer: “Please make it stop! I don’t want porn on my iPod!”
Me: “Click the little X near the top.”
Customer: “Okay, it stopped.”
Me: “Try adding the My Music folder again.”
Customer: “It’s doing it again! Oh God!”
Me: “Okay, uh… let’s just move it from your My Music folder to a new folder in My Documents.”
Customer: “Okay, I’ll do that.”
(few seconds of silence pass while he moves the files)
Customer: “Oh, man. It’s gonna take 24 minutes for all the files to move.”
Me: “Twenty-four minutes? Are you sure?!”
Customer: “Yes, I’m sure.”
(I show him how to do some other unrelated action while the porn is moved)
Customer: “Alright, great. Now that we’re done concealing my shame….”
