Customer: “I ordered a large prime rib last time I was here and it was awful! I want a new one.”
Me: “Okay, ma’am I will be happy to remake it for you. We’ll have it ready for you in a few minutes.”
(I make a sandwich while the woman strolls over to the chips, hides a bag in her jacket and takes it to her truck. She comes inside with a water bottle, fills it up with soda and takes a seat.)
Me: “Ma’am, your sandwich is ready. So you had a large prime rib and a bag of chips.”
Customer: “I didn’t have chips!”
Me: “Yes ma’am, you took a bag of chips to your truck. We have it on camera.”
Customer: “Okay, maybe I got chips.”
Me: “And I have to charge you for a medium drink.”
Customer: “I didn’t get a drink!”
Me: “Yes, ma’am. You filled up your water bottle with soda.”
Customer: “But it’s my water bottle!”
Me: “Yes, but you filled it with our soda. We have you on camera.”
Customer: “Okay, maybe I did that. But my sandwich is still free, right?”
