Me: “Thank you for calling [Pool Store], how may I help?”
Caller: “How much would a new pump be for my pool?”
Me: “Have you got an in-ground or an above-ground?”
Caller: *long pause* “I don’t know.”
Me: “You don’t know?”
Caller: “No! How could I?”
Me: “Alright. Go into your back yard, and run at the pool. If you fall in, it’s probably an in-ground. If you bounce off, it’s an above-ground.”