Me: “Tech support, how can I help you?”
Customer: “Why are you holding my website to ransom?”
Me: “Sorry?”
Customer: “I pay you good money every month and now you’re holding my site to ransom to sell your cookies!”
Me: “Pardon me?”
Customer: “I went to my site and when I tried to add to cart, it came up saying I couldn’t until I bought some cookies! I never agreed to this and I’m going to sue!”
Me: “Sir, cookies is just a computing term. What you saw was the page explaining that you have cookies switched off and telling you how to turn them on.”
Customer: “Cookies! Blackberries! Well I don’t know these kind of technical things!”
