(My boss passed away earlier this year. Her phone forwards to mine so that I can redirect individuals that need assistance.)
Customer: “Hi, can I speak to Dr. ***?”
Me: “I’m sorry, Dr. *** passed away earlier this year. Is there something I can help you with instead?”
Customer: “No, I think I’ll just call back. When do you think she’ll be in?”
Me: “Ma’am, she passed away.”
Customer: “Right…so when will she be in? Can I call back tomorrow?”
Me: “Ma’am, she’s dead.”
Customer: “Oh…how about Monday then?”