As of April 12, 2007: We are currently experiencing heavy call volume on our toll-free consumer line. If you are looking for a REFUND ONLY, click here. Print and complete the form, then mail to secure your AGENT COOL BLUE™ refund. Consumer Statement McNEIL-PPC, Inc. has announced a voluntary nationwide consumer recall of all lots of the GLACIER MINT™ and BUBBLE BLAST™ flavors of LISTERINE® AGENT COOL BLUE™ Plaque-Detecting Rinse after the Company determined that the preservative system is not adequate against certain microorganisms. McNEIL-PPC, Inc. has been in full communication with the FDA regarding this issue and the decision to implement a voluntary recall. For further detail, please see complete press release. FAQ 1. How can I tell if I have purchased affected product? * All lots of AGENT COOL BLUE™ Plaque-Detecting Rinse are being recalled. Consumers can readily distinguish this product by the cartoon character on the front of the bottle. 2. What should I do with the product I purchased? * Consumers should discontinue using any bottle of AGENT COOL BLUE™ Plaque-Detecting Rinse & properly dispose of the product. 3. How do I get a refund? * Consumers may obtain a full refund through calling the toll free consumer line at McNEIL-PPC, Inc., 1-888-222-0249, or click here to print the form necessary to mail-in to secure refund. 4. My child has been using this product. Should I be concerned? * McNEIL-PPC, Inc. conducted a thorough assessment and concluded that the risk of illness in healthy individuals following use of this product is very low. However, there could be a significant health risk to individuals with weakened or suppressed immune systems. To date, there have been no consumer adverse health events reported that are related to this issue. If you have further concerns, please consult your healthcare professional. 5. Have any other LISTERINE® products been affected? * Only AGENT COOL BLUE™ Plaque-Detecting Rinse products are affected by this action. Consumers can readily distinguish this product by the cartoon character on the front of the bottle. No other LISTERINE® branded products are affected and they remain safe and effective for use as directed. 6. Have other countries been impacted or just the U.S.? * The Caribbean: Specifically Puerto Rico, Antigua, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Grenada, Guyana, Jamaica, Haiti, Netherlands Antilles, St. Lucia, St. Kitts, St. Vincent, Suriname, Trinidad 7. I have additional questions. Where can I go for more information? * Please call the toll free consumer line at McNEIL-PPC, Inc., 1-888-222-0249. McNEIL-PPC, INC. TODAY ISSUES VOLUNTARY NATIONWIDE CONSUMER RECALL OF LISTERINE® AGENT COOL BLUE™ PLAQUE-DETECTING RINSE PRODUCTS MORRIS PLAINS, NEW JERSEY - April 11, 2007 – McNEIL-PPC, Inc. (the "Company") today announced a voluntary nationwide consumer recall of all lots of the GLACIER MINT™ and BUBBLE BLAST™ flavors of LISTERINE® AGENT COOL BLUE™ Plaque-Detecting Rinse after the Company determined that the preservative system is not adequate against certain microorganisms. The Company has been in full communication with the FDA regarding this issue and the decision to implement a voluntary recall. The Company is recalling all bottles of AGENT COOL BLUE™ Plaque-Detecting Rinse, an estimated 4 million, from both retailers and consumers. The Company conducted a thorough assessment and concluded that the risk of illness in healthy individuals following use of this product is very low. However, there could be a significant health risk to individuals with weakened or suppressed immune systems. To date, there have been no consumer adverse health events reported that are related to this issue. The recall affects all existing bottles of AGENT COOL BLUE™ Plaque-Detecting Rinse. Consumers should discontinue using and properly discard the product, and may obtain a full refund through calling the Company's toll free consumer line 1-888-222-0249 and mailing in the back label, including the UPC code. Additional information can be found at the product website www.agentcoolblue.com. Introduced in 2006, AGENT COOL BLUE™ Plaque-Detecting Rinse tints plaque blue for better brushing. Consumers can readily distinguish this product by the cartoon character on the front of the bottle. Only AGENT COOL BLUE™ Plaque-Detecting Rinse products are affected by this action. No other LISTERINE® branded products are affected and they remain safe and effective for use as directed. "We have voluntarily initiated this recall of AGENT COOL BLUE™ Plaque-Detecting Rinse because our primary concern is that consumers have complete confidence in the safety and effectiveness of our products," said Paul Sturman, President, Consumer Healthcare North America, McNEIL-PPC, Inc. "This voluntary action is in keeping with our longstanding policy of providing timely and effective consumer information about all our products." AGENT COOL BLUE™ Plaque-Detecting Rinse has been sold to consumers through supermarkets, drug stores, mass merchants and other retail outlets, and is sold to dental professionals' offices nationwide. The Company is contacting dental professionals and retailers directly as part of their recall notification process. McNEIL-PPC, Inc. is located in Morris Plains, NJ and Fort Washington, PA. Privacy Policy | Legal Notice © McNEIL-PPC, Inc. 2006-2007 All rights reserved. This site is published by McNEIL-PPC, Inc., which is solely responsible for its contents. This website is intended for visitors from the United States. Questions or comments? Call 1-888-222-0249. LISTERINE® AGENT COOL BLUE™ and LISTERINE® Antiseptic are brands and products of McNEIL-PPC, Inc. Other brands referenced are trademarks of their respective companies.