A member who shall remain nameless called the first line troubleshooting.Mentioned that she was getting no signal to the modem.Of course I recieve the escalation consider I am one of the head geeks.
You see when I was in first line I always checked everything and lived by the kiss rule.Keep it simple stupid.I always check if the modem is plugged into an outlet.
Well I recieved the call and done my normal routine of running my advanced tests.Of course the first line didn't check if there were any blinking lights on the modem in the first place.
Well she mentions that she has no lights on the modem so first case scenario I always check.Is the modem plugged into an electrical out let.The member goes deathly silent.....Then I am bombarded with a thousand apologies.It seems the modem had slipped out of the electrical socket.
The first line should have checked for this first and of course I hung up with the member laughing with her and quickly turned into angry head geek and stomped over to the first line agent.
I reemed into the lowly geek with vengence on the mind. I think I even made him cry.....
Morale of the story is....Sometimes Tech's are fucking stupid as grandma Trudy and her Viagra spam mail complaints!!!!
Yours
Slightly Eccentric blogger who hates stupid techies GRRRRRRRRRRRRRR
