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2:52:42 AM: Me: Welcome to (company name)! My name is (you know me). How may I assist you today?
2:54:24 AM: Robyn: Can you help? I have tried putting items in my SAKS BAG... it goes into the BAG, then it disappears.
2:54:42 AM: Robyn: What is going on... are you having tech difficulties?
2:55:04 AM: Me: We are not having any issues that I am aware of at this time.
2:55:17 AM: Me: May I have one of those item numbers so I can try to find out for you?
2:55:24 AM: Robyn: Sometimes, i try to add an item and it will not load into the BAG.
2:56:03 AM: Robyn: I Loaded a VINCE leather jacket... now it is gone.
2:56:18 AM: Robyn: Maybe I will try tomorrow
2:56:36 AM: Me: Do you clear your web browser cache frequently?
2:56:51 AM: Robyn: no
2:56:57 AM: Me: That could be one of the problems since we did update the check-out page in the past week.
2:57:07 AM: Me: Try that and see if it doesn't fix the problem.
2:57:33 AM: Robyn: In the pass, I could load an item... return the next day to finish the transaction.
2:58:08 AM: Me: That will remain the same, but because of the new upgrades to our site, anything that was saved in a bag before that will most likely not be there anymore.
2:58:21 AM: Me: But please also note that putting an item in your bag does not reserve the item.
2:58:27 AM: Robyn: The items are not "sold out", they just are "emptied"
2:58:45 AM: Me: I was not saying that they were.
2:58:52 AM: Me: I apologize if it came across that way.
2:59:51 AM: Robyn: I realize that it does not "reserve the item", but I have loaded and "reloaded the same items", only to later fine them gone... a few minutes later
3:00:17 AM: Me: Then you probably want to clear your browser cache as I recommended earlier.
3:00:21 AM: Robyn: don't apologize... ;-) I realize you are trying tohelp
3:00:33 AM: Robyn: It is very odd ...
3:00:54 AM: Robyn: and time consuming...
3:01:22 AM: Me: I can only recommend clearing the browser cache, because I am not having that problem on my end.
3:01:40 AM: Me: If the problem persists, we would most likely need to place the order for you until we can figure out what's wrong.
3:02:24 AM: Robyn: I had several items in the bag... saw that a few disappeared... put them back in... checked that they were there... only to fine that they disappeared again.
3:02:57 AM: Robyn: I will try tomorrow... thanks for trying
3:03:03 AM: Robyn: good night.
3:03:06 AM: Me: My pleasure. Is there anything else I can try to help you with today?
3:03:21 AM: Robyn: no thanks for trying.
3:03:28 AM: Me: Thank you for visiting (company name). I am very sorry I could not be of more assistance, but we hope you will visit us again soon!
3:03:30 AM: Robyn: ;-)
And the point to this story...could she have at LEAST tried to pay attention to the assistance I offered when she came to me for help...ugh...wtf?
