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ired except for established accounts. State and local taxes, $10 processing fee, and 5% shipping must be added. Send mail orders to: API Publications, IHS, 15 Inverness Way East, c/o Retail Sales, Englewood, CO 80112-5776, USA. Purchase Orders - Purchase orders are accepted from established accounts. Invoice will include actual freight cost, a $10 processing fee, plus state and local taxes. Telephone Orders - If ordering by telephone, a $10 processing fee and actual freight costs will be added to the order. Sales Tax - All U.S. purchases must include applicable state and local sales tax. Customers claiming tax-exempt status must provide IHS with a copy of their exemption certificate. Shipping (U.S. Orders) ansi download - Orders shipped within the U.S. are sent via traceable means.
Most orders are asme download shipped the same day. Subscription updates are sent by First-Class Mail. Other options, including next-day service, air service, and fax transmission are available at additional cost. Call 1-800-854-7179 for more information. Shipping (International Orders) - Standard international shipping is by air express courier service. Subscription updates are sent by World Mail. Normal delivery is 3-4 days from shipping date. Rush Shipping Fee - Next Day Delivery orders charge is $20 in addition to the carrier charges. Next Day Delivery orders must be placed by 2:00 p.m. MST to ensure overnight delivery. Returns - All returns must be pre-approved by calling the IHS Customer Service Department at 1-800-624-3974 for information and assistance. There may be a 15% restocking fee. Special order items, electronic documents, and age-dated materials are non-returnable.
