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What are you waiting for?

Well it looks like it continues for me. After last weeks little escapade at the Apple store. I got on the phone with Apple tech support. I told the guy Viviek(the first time I called I got Julie from TX. But this time out sourcing strikes again Vivek I believe was in India) about what happened at the Apple store. So he start to take me to the steps to restore my iPod I tell him the problem and said that the tech at the store told me to send it in, But he didn't hear me the 3 times I said it. he told me to hit restore on iTunes ..like magically it will work because he told me to do it....and you never guess what happened...go on guess. Give up?? IT DIDNT WORK!!!! So he has me go in the driver manager and uninstall the iPod and reconnect it...he assured me that "this always works" so I follow all the steps and restart my computer.. go and restore and .........it doesn't work...by now I fell a strong dislike for Vivek. So he tell me now "he knows what the problem is" and we look in the control panel and administrative tools and change the name that of the driver that iPod is under. Not to worry "this always works. Never fails" I did it and we restart the computer only now the computer doesn't restart I get a black screen...I wish the Brando was here...it looked like the old DOSHELL screen but when I type in a command nothing happened wishful thinking I restart it twice more but still windows doesn't load. Vivek tells me to disconnect the iPod and bam the windows loads right up. I tell him what happens and he says it probably because the iPod need to catch up with the computer. So now I open iTunes and get the same message about having to restore my iPod. We take the steps and he tells me "not to worry everything will be ok iPod work now" it brings up the message that iPod has been restored and that it will restart..Vivek goes on that now everything is ok. It been fix it will restart and I can sync and listen to music. We wait and he spit out more dribble that give me a warm fuzzy feeling inside and then the one I know will surly doom me...Hope...And like the perpetual night that I live in the sun doesn't not shine. The message tells me that "iTunes had detected an iPod in Recovery mode you must restore this iPod would you like to open iTunes and do it now?"...AHHHHHHAHHAHHAAHHA! so as I read this in a heavily sarcastic voice that is drained of all but mock surprise and I told you so inflection on words like "THIS DIDN'T WORK". Vivek tell me to "Go ahead and send it in and they will fix or replace. Just find then nearest Apple store....WAIT WHAT..!!...Go to the Apple store....I WAS JUST AT THE APPLE STORE. They told me to call tech...who told me to go to the Apple store when I emailed them in the first place. HAHAHHAHA its MADDING!!... So now he say that I can to a warranty replacement. I guess when he said it was a good idea, When I told him that was I wanted to do when I called it wasn't good enough and he took an hour. To send me on this little process of elimination of ideas that never fail. I told him that I was just at the Apple store. He said that I could go back, When I explained that it was 200 miles away. He said that he would send a shipping package out. What I wanted to do in the fist place!!! I would take 7 to 8 business days and I will have my iPod back. So again another hour conversation with no real results to show for it...Why WHY WHHHYYY!!!!! I supported Apple when other people said they were shit. When everyone said Buy a Zune iPod suck I stuck by my choice. and this is how a get rewarded for my loyalty. Never pays off Big business don't give a shit about the consumer since "customer service" and "quality product" are selling term and not business practices. Needless to say that I am GNB...
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