Who in their right mind is working at 4pm (PST) on a Saturday?
I don't expect anyone to read, let alone understand... I'm just venting.
Random operator guy is seeing a SRVO-024 Move Error Excess alarm on his robot, and wants me to fix it over the phone. I ask many questions which lead my to learning he's been overloading a motor, which can only handle 3Kg, for 18 hours a day, seven days a week... the past two fucking years, and explain that he's likely worn the brake mechanism, if not the motor itself. He's so hellbent on production production production that he's about to tear into it himself before I explain there are no serviceable parts on the motor, and he'd end up getting nasty gearbox oil all over the fucking place if he tried.
1. Your robot is out of warranty.
2. Even if it was under warranty, you voided it by overloading the axis.
3. You have four robots and no spare parts? Production must not be THAT important to you.
4. Go home. Have a beer. Fuck work. Your overworked robot just bought you some rest. Enjoy it.
5. blah blah blah!