lauramolloy's blog: "How Green is the Hosting Company?"

       Call centers are centralized office spaces where inbound and outbound telephone calls are made for marketing, sales, customer service and technical support purposes. Call centers are essential for organizations to maintain a strong rapport with their customers, which drives in more business. Call center quality assurance services help the call centers to maintain call quality and adherence to process.

            Call Criteria is a leading call center QA which was founded by a group of call center industry leaders. The organization uses real persons to evaluate calls made in call centers. According to them, there is nothing can replace the human ear’s ability to listen and evaluate the key behaviors which affect the sales, services, and compliance. The company has the experience of reviewing over millions of minutes. This helped them to gain the knowledge and skills to evaluate every aspect regarding the quality and performance of an agent at a call center.

            Call Criteria call center QA service offers all kinds of call quality control services for every organization. They monitor your partner/affiliate calls to make sure they are working in compliance with your standards, ensures flawless working of the call center, evaluate the performance of agents to find the bottom performers and the reason, makes sure the call center meets TCPA standards, real persons evaluate the quality of services and products and make sure the agents are sticking to the process to achieve the goals. More information about their quality services is available on the callcriteria website.