pdstevens's blog: "Avoid Bob Frensley Dodge"

Bob Frensley Dodge dealership are THIEVES!!!
  I have just purchased a new car from Bob Frensley Dodge in Madison, Tn and have been robbed by them!!   This $46,000 car had no catalytic converters on it; so I told them it was illegal to sell me it as such.  They stated they would put the factory converters back on the car, so I signed the paper work and was told it would be ready in a few days.  Upon going to pick the car up, I was horrified to find the although the converters were put on; they had removed all of the resonators and mufflers.  The service manager tried to say the exhaust was on the car.  The sales manger tried to say that was the way it had come from the factory.  And the general manger tried to say that is what I had asked them to do.  ITS ALL LIES!!!   Now I have filed all the formal complaints and police reports, but nothing has yet to come from that.  One month later, I am out hundreds of dollars to have the exhaust temporarily fixed so as not to ruin the engine.  I would advise EVERYONE to STAY CLEAR of Bob Frensley Dodge in Madison, Tn to avoid the anguish and humiliation that I have been put through.  This is the third new Dodge I have purchased from various dealers in the past six years, and have never been treated so criminally.  There are plenty of HONEST dealerships to do business with, but this is not one of them.  Protect yourself and shop elsewhere.