April 14, 2008
UPDATE INFO on SURVEYS & OFFERS
Many of you are asking about 'unpaid' surveys. Here are some common questions and answers:
Q: I have taken a lot of surveys in the past couple of weeks and have not received credit for them...why not?
A: Please be aware that you are only to take each survey ONCE. Taking the same survey once a day for weeks will not credit you. In essence, this is like 'gaming' the survey companies. If it appears in your bar tab (which it should not), do not take it again unless you never completed it. The survey companies nor fubar will give you credit for repeated surveys. You can however complete offers more than once, but please be sure to hold on to your receipt, just as you would any other purchase, for proof of purchase through fubar.
Q:Why are some of the surveys in my fuBank disappearing?
A: If you find that completed surveys/offers are disappearing we ask that you clear your browsers cache and cookies. 99% of the time we have found that they are still in your fuBank, but your browser is not displaying them on your end because of caching settings. If you still cannot recover them, you can send an email to Support with the survey in question along with proof of completion for credit.
Q:I just took a survey and did not get credit!
A: Please refer to the blue highlighted box in your fuBank. fubar must wait for the companies with which you took the survey to report to us a completion from you. This might take 2 or more days (check out approximate reporting time to find out per survey). If taken on a Friday or weekend day, reporting days will not take place until Monday, which means you likely will not get credit til the middle or end of the week. Please be patient. A completed survey will get you rewarded if done correctly!
Q: Can I turn off the alerts in my bar tab for the surveys?
A: No. Ever notice that your homepage and profile page is free of those annoying banner ads? As an alternative to advertisements in your way, fubar asks its members to complete surveys and offers in your spare time for extra fuBucks or other rewards to help us out. All of them are OPTIONAL and fubar does not require you to take them, however we do appreciate when you do! Otherwise, ignore them at your own free will because they aren't going anywhere.
fubar wants to credit every member for completing surveys and offers because we really do appreciate your support. However, we ask that you do your part in taking them only once each and keeping any record of your completions (screen grabs and email confirmations are a great record!) so that we may be better able to assist you in receiving credit if an error occurs.
Party on fubarbarians!
