It's always fubar's fault when things go wrong. Every day people contact me and swear on their first born child that our site is broken.
Well, if I or my bouncer team tell you that your issues are personal computer issues, please listen to us. Updating your web browser, java and doing whatever system updates your old computer might throw at you solves 95% of the problems.
I take every site complaint seriously and we are here to help, but before you cry to us, please be sure to try and help yourself. You can do it...the fu is with you!