Nita's blog: "MY MIDGET, I NEED POINTS"

THIS MORNING I RECIEVED AN EMAIL FROM OUR HOSTING COMPANY...... New Shoutcast Server ShoutcastPRO and its parent company Eastside-Hosting used the services of AlphaRed as a Dedicated Server Provider, Yesterday all AlphaRed clients received the following e-mail. “This Morning December, 23 2008 at 9:30 AM CST, Alpha Red, Inc. entered Chapter 7 Bankruptcy. Doug Brickley of LECG was appointed the Chapter 7 Trustee. The receiver's duties are to liquidate the assets of Alpha Red and collect past due balances from Alpha Red's current and former clients. The business will not continue. All services including power, bandwidth, and technical support will be shutdown at 9:00 AM CST on December 24, 2008, tomorrow. We will begin shutting down servers this evening around 8:00 PM CST, December 23, 2008 starting with accounts which have outstanding/past due balances.†Our AlphaRed account is current, a new datacenter inquired AlphaRed and all their clients, but only current clients are allowed on that network, we’ve signed a new agreement with this datacenter for a new dedicated server to provide our Media Streaming Services. This new datacenter is also inquiring all Alpha Red’s IP’s meaning our new signed agreement is our IP’s are transferable and will not have to update any settings. The future of AlphaRed was looking hopeful but until our company received this e-mail yesterday as it turns out they’re closing and our company future (ShoutcastPRO and its parent company) is secure as we’re moving to the new datacenter. Thanks, Eastside-Hosting UNFORTUNATELY THESE ARE ALL THE DETAILS I WAS GIVEN. I HAVE SUBMITTED A SUPPORT TICKET BUT HAVE NO EARTHLY IDEA WHEN IT WILL BE ANSWERED (SINCE I STILL HAVE 2 OPEN SUPPORT TICKETS FROM THE BEGINNING OF DEC). PLEASE BE PATIENT, I WILL DO MY BEST TO PROVIDE MUSIC TO STATIC ELECTRICITY, BUT I CANNOT PROMISE MUSIC TO THE OTHER LOUNGES WHICH I CURRENTLY SUPPLY MY PLAYERS TO. REST ASSURED, I AM WORKING ON THIS DILIGENTLY. I AM VERY UPSET ABOUT HOW THIS CAME ABOUT, AND THE FACT THAT I JUST MADE MY MONTHLY PAYMENT A FEW DAYS AGO AND NOW HAVE NO SERVER TO SPEAK OF. MERRY CHRISTMAS...~NITA~ I sent the hosting company an email but the response i got was not very helpful..... ----- Original Message ----- From: Juanita Neace To: Eastside-Hosting Sent: Wednesday, December 24, 2008 4:16 PM Subject: Re: New Datacenter and Server WITHIN MINUTES OF RECIEVING THIS EMAIL I LOST CONNECTION WITH THE SERVER. I ALSO CANNOT LOAD MY C-PANEL OR MY ADMIN. PAGE. I HAVE BEEN TRYING, OVER AND OVER TO GET INTO THESE PAGES BUT NO LUCK. I AM HAVING A VERY HARD TIME EXPLAINING THIS DOWNTIME TO MY LISTENERS. WAS THERE SOMETHING I NEEDED TO DO WHEN THE SERVER WENT DOWN? IF THERE WAS, THERE WERE NO DETAILS IN ANY OF THE MESSAGES. PLEASE RESPOND ASAP. THEIR RESPONSE WAS THIS..... Juanita, "I AM HAVING A VERY HARD TIME EXPLAINING THIS DOWNTIME TO MY LISTENERS" -Technically it's server maintanice and it was last minute and notification wasn't long enough and once we recieved such e-mail we promptly been looking for a suitable replacement. "WAS THERE SOMETHING I NEEDED TO DO WHEN THE SERVER WENT DOWN? IF THERE WAS, THERE WERE NO DETAILS IN ANY OF THE MESSAGES" -Nope, We have backups of the Shoutcast Control Panel so everything will be back to normal once the new server is online. Thanks, Cory SO, IN OTHER WORDS, WE ARE DOWN AND AT THEIR MERCY AS TO WHEN WE WILL BE BACK UP. SORRY FOLKS, I TRIED.