*sorry if there are some typo errors in it.
I have been in the business world for more than 2 years now. I can’t even believe I am a part of it. I am not even a graduate. As you know most of the call centers are not that strict when it comes to educational background, you just have to have experience.
Working in the said industry is like going back to school. You will be in class for 2-3 weeks. You will be learning new stuff, have new classmates, a new teacher, will be graded and graduate. After which you will be distributed to your teams, then again you will meet new people.
When you ask ordinary people what is a call center, they will mostly say ‘oh, those people who work at night’, yeah most of us work at night, and as a personal opinion, night differential helps a lot, especially in paying taxes. The good thing about working at night is that you get to avoid the hustle of the traffic world. But what I hate about it is that you don’t get to have a social life, unless of course you are very good when it comes to time management, which I am not. True, that there are a lot of establishments open in the morning, like malls and coffee shops, but the goodness of watching bands play while drinking with a bunch of friends is impossible during day time. Before I was corrupted in this industry, I was in a band. Of course when you are in a band, you have to have a commitment with your band mates and your music. And also your gigs will be at night. Then I started working in a call center which hindered me from doing so. No more life for me. If I want to go out, I would be too tired. If I am off, I would rather stay at home and relax than drink some booze.
In the corporate world, you are suppose to wear business casual attire. But on our side of the corporate world, we manage to be total ‘pasaways’ and come to work wearing nothing but flip flops, jeans and shirts. I know that we need to be presentable at work, but our customers don’t see us, so what’s the point? And most of the people are sleeping during our work hours. As for me I am more on comfort, it’s hard for me to do the corporate look, I just can’t. My system won’t let me. Some say dress to impress, yeah that is only applicable when clients are around, what about everyday? Who am I going to impress? Dressing good makes you feel good about yourself, but sometimes dressing so fashionably makes you look like a constipated bitch. Some agents dressed as if they’re always going to a party, their make-up is oozing on their faces, I always want to ask them, what are you dressed up for?
In every company there will always be assholes. But if you want to check out all types of assholes and bitches, get a ticket to the call center offices and have a tour. I may not have been that long in this world of business but I can tell you, politics is such a fad in this industry. If you are not a politician in your company you are not in. Trust me I have witness a bunch of politics in the office. These humans will never stop from being slaves of it. Yes they’re smart but also shallow. You have to use your connections to go on top. Sickening that is the right term, those people makes me want to puke. But you just have to ignore them and avoid getting eaten by the system, or you will be one of those suck-up people who kiss their boss’ ass.
Being in this business is tiring sometimes, the food, the people and the job, its sickening! Sometimes I just wanna shoot myself while taking in calls. They also give you mandatory over time, and then they will let you sign something that has ‘I agree with this voluntary mandatory Overtime for an hour’ WHAT?!??!?! Since when did mandatory become voluntary?!? Arghhhhh!!!
Enough about the bad things, I am a part of the industry anyways, like I have a choice. But what I like is that you get to meet new people, not just in the office, but also those people you will get to talk to everyday for 8hours. And also the fact that they have unlimited supply of caffeine! w00t! w00t!
I can’t believe I am a part of this world. To be honest I am glad I am a part of it. I may feel sick sometimes but hey, nothing in this world is perfect for someone like me. I am beyond normal. But being in it is fun. Just don’t try to make enemies, avoid people who will pull you down, coz if you allow them, they will be the one who will be successful and not you.
In this world, it’s a survival of the fittest. You have to have balls and be what you are. Don’t let people tell you what to do, unless of course it’s your boss hehe!
~diwata~
