(A customer calls into our tech support line and says she is having a problem with her computer.)
Me: “So, do you see an error message?”
Customer: “No, I don’t get any errors. I don’t get anything!”
Me: “Okay, what do you see on your monitor?”
Customer: “I only get a black screen. Can you please fix it? I have a paper due tomorrow.”
Me: “Ma’am, if your screen is black, that means your laptop isn’t turned on. Are there any lights lit?”
Customer: “I don’t see any lights…”
Me: “Well, can you try pressing the power button?”
Customer: “That doesn’t work.”
Me: “Well, ma’am, I’m sorry, but I think there’s a problem with your computer.”
Customer: “That’s impossible! I just bought it!”
Me: “Hmm, strange. Did you charge the battery?”
Customer: “What do you mean, charge it?”
Me: “Well, did you plug your computer in a power socket, with the included power supply?”
Customer: “I need to plug it in? I thought it was WIRELESS!”