Me: “Thank you for calling [store]. How may I help you?”
Caller: “Hi. I was wondering if you had [brand] formula?”
Me: “If you hold on, I will go check.”
(I go and check. I come back on the line a few minutes later.)
Me: “Thank you for holding, ma’am. We have the formula. Would you like me to hold some for you?”
Caller: “No, I’m in the parking lot. I just wanted to make sure you had it today before I came in.”
