(A customer had a complaint about his food. He refused to let the girl working the register help him.)
Man: “I want to talk to a manager.”
Female employee: “Yes, sir.”
(The employee gets a Shift Manager to help her.)
Shift Manager: “Can I help you, sir?”
Man: “No, I want a manager!”
Shift Manager: “I am a Shift Manager, sir.”
Man: “I want to see the Store Manager!”
Shift Manager: “Uhm, okay sir, I’ll be right back.”
(I was in the office working on the crew schedules for the next week. Sara comes in and asks me to deal with the customer. She didn’t need to explain. I’d heard it all… he was very loud. I went to help deal with the situation.)
Me: “Can I help you, sir?”
Man: “I want to see a f**king God-da** Manager! Where’s the @#$%ing Store Manager?”
Me: “I am the store Manager, Sir.”
Man: “I want to speak to a male manager!”
Me: “Sir, all of my Shift Managers are female. As, clearly, am I.”
(Actually, every person working that day was female.)
Man: “I demand to speak to your @#%^ @#$%$ #@$% boss!”
Me: “I can get you a number so you can call my District Manager, sir. Will that be okay?”
Man: “Finally! DO IT NOW!”
Me: “Yes, sir. Just a second”
(I go into my office and grab one of the District Manager’s cards.)
Me: “Here you are, sir. If you give HER a call, I’m sure SHE will be happy to help you.”
(I thought he was going to have a heart attack after that. Purple was definitely not his color.)
