(There is a huge line of customers waiting on their drinks. An impatient customer who just placed his order assumes the next drink is his and takes it, after I call someone else’s name.)
Customer: “This isn’t hot chocolate.”
Me: “That’s because you grabbed someone else’s drink.”
Customer: “But it isn’t hot chocolate!”
Me: “There are nine people in front of you waiting for drinks. You grabbed the wrong drink.”
Customer: “But it isn’t hot chocolate.”
(I look at the order screen for the name on the drink he took.)
Me: “Is your name ***?”
Customer: “No, and this isn’t hot chocolate!”
Me: “That’s because you took ****’s drink!”
Customer: “It’s not hot chocolate!”
Me: “Hand me the drink and I will remake the person who’s drink you took. I’ll make your hot chocolate, but it will take a few minutes!!”
(Customer hands the drink back to me.)
Customer: “It’s not hot chocolate!”
