Me: “How can I help you?”
Customer: “I can’t do that thingy.”
Me: “I’m sorry, What thingy?”
Customer: “Emails. It keeps saying error 421. I never put that number in.”
Me: “That’s an error number. Can you tell me what lights are flashing on the modem?”
Customer: “What’s that?”
Me: “It’s a small box with cables running into it. It will have a lot of lights flickering on it.”
Customer: “The box with the blinky lights?”
Me: “Yes, that should be it.”
Customer: “Oh, I thought my son put that in here to annoy me, so I unplugged it!”