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(The customer was using an older copy of Windows, so I had to ask her a question about what her Explorer window looked like)
Tech Support: “Up at the top it says File, Edit, and View. What does it say just to the right of View?”
Customer: “Edit.”
Tech Support: “No, to the right of View.”
Customer: “Edit.”
Tech Support: “Okay, what’s on the other side of View?”
Customer: “Oh, Tools.”
Tech Support: “Click your left mouse button.”
Customer: “Which one is that?”
Tech Support: “Well, you know your left from your right, so click the button on your left.”
Customer: “Oh.”
Tech Support: “What happened?”
Customer: “Nothing.”
Tech Support: “You did click the left mouse button?”
Customer: “I think so.”
Tech Support: “The one on your left?”
Customer: “Which one was that again?”
