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Jake from State Farm's blog: "Nowadays"

created on 07/09/2007  |  http://fubar.com/nowadays/b100448
Drugstore | Oklahoma City, OK, USA

(We’re selling tons of over-the-counter, store-brand medications at buy one, get one free. I ring up a lady who has two bottles of cough syrup with her. She keeps a stern eye on the cash register monitor as I check them through.)

Lady: “That’s not right.”

Me: “What isn’t?”

Lady: “The coupon says buy one at $6.99, get the other one free.”

Me: “Precisely. You’re getting both of these for $6.99.”

Lady: “But one’s ringing up as $3.50 and the other at $3.49.”

Me: “That’s correct. The register divides these differences automatically.”

Lady, growing fidgety: “But that’s not what the COUPON says.”

Me: *after a pause* “Well, $3.50 plus $3.49 is $6.99.”

Lady: “So this is how you scam customers!”

Me: “Ma’am, I’m pretty certain that we here at [drugstore chain] do not scam our customers when even basic math can rule out any differences.”

Lady: “I only want one. Put this other one back, I don’t want it. I’m not paying an extra $3.49 for this. The ad said buy one, get one free, and I’m not getting that one for free.”

Me: *head-desk*

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