(We’re selling tons of over-the-counter, store-brand medications at buy one, get one free. I ring up a lady who has two bottles of cough syrup with her. She keeps a stern eye on the cash register monitor as I check them through.)
Lady: “That’s not right.”
Me: “What isn’t?”
Lady: “The coupon says buy one at $6.99, get the other one free.”
Me: “Precisely. You’re getting both of these for $6.99.”
Lady: “But one’s ringing up as $3.50 and the other at $3.49.”
Me: “That’s correct. The register divides these differences automatically.”
Lady, growing fidgety: “But that’s not what the COUPON says.”
Me: *after a pause* “Well, $3.50 plus $3.49 is $6.99.”
Lady: “So this is how you scam customers!”
Me: “Ma’am, I’m pretty certain that we here at [drugstore chain] do not scam our customers when even basic math can rule out any differences.”
Lady: “I only want one. Put this other one back, I don’t want it. I’m not paying an extra $3.49 for this. The ad said buy one, get one free, and I’m not getting that one for free.”
Me: *head-desk*