Me: “Thank you for calling [pet store], how can I help you?”
Customer: “Yes, operator. Can you please connect me to [pet store]?”
Me: “This is [pet store], ma’am.”
Customer: “[Pet store]! I NEED TO BE CONNECTED TO [pet store]!”
Me: “Ma’am, this is [pet store].”
Customer: “[Pet store!] I NEED TO BE CONNECTED IMMEDIATELY, IT’S AN EMERGENCY!”
Me: “Ma’am, this is [pet store]. How can I help you?”
Customer: “Oh, this is [pet store]? I’d like to buy a doggie sweater.”