(Note: I am a self-checkout attendant.)
Customer: “Miss, my debit card doesn’t seem to be working.”
Me: “Are you sure you’re swiping it the right way?”
Customer: “Which way is the right way?”
Me: “Stripe facing outward.”
Customer: “Miss, it’s still not working!”
Me: “I’m sorry sir, but that debit machine is currently out of order.”
Customer: “I want to use this one. Why isn’t this one working?”
Me: “I’m sorry, but we called tech support. If you’d like, I’d be more than happy to suspend your order and–”
Customer: “It’s your responsibility to put up signs if something isn’t working! I want to speak to your store manager.”
Me: “There’s no sign on that machine? I’m sure I put them up just a couple of minutes ago.”
Customer: “Do you SEE a sign?”
(I walk over to the machine, and see the sign laying by the customers feet on the floor. It was clearly ripped off of the machine, as it’s half torn.)
Me: “Hmm, I’m terribly sorry sir. It seems someone ripped the sign off.”
Customer: “Yeah, that was me.”
Me: “Can I ask why?”
Customer: “No, you can’t.”
Me: “Why would you use this machine is you had seen and read the sign, stating that the debit machine wasn’t working?”
Customer: “Because there was no sign!”
Me: “But you ripped the sign off.”
Customer: “Yeah, so now that it’s not there anymore the debit machine should be working! Forget this! I’m going to another store!”
