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First week of training at Teleperformance, on the Verizon Fiso Tech Support project, has been HORRIBLE!!!
The things that one or more of the “agents” did not know:
The computer locks itself after it sits idle for so long.
What Outlook is.
What an ISP is.
What a CAT5 is.
That fiber optic cable is made of glass, and that it transmits light through it.
And this was just the first week of training. I am very worried about these people. My trainer on the other hand, well, he is just a plain old dick!!
We signed into one of our web sites, and he told us to change the password, well yeah the first one is always a temp, but then he said that we would get different log ins on Friday. I asked the simple question of, “Why do we have to change our passwords when we are going to get a different screen name on Friday?” He replied with, “I meant what I said, so do it.” Well what the fuck??? I am going to get a different log in on Friday so why worry about changing the password??? I never did get an answer to the question, so I guess this site really isn't that important until I get told the different log in.
To me when you get a different log in that means you have to come up with a password for that log in, so why worry about changing a password on what is a temp log in??? Am I missing something here? Can someone please tell me what it may be?
I'm just so annoyed over the whole thing. The whole week has mostly been stupid “ice breakers” anyhow, with very little learning of what Verizon Fiso is and how to do the job. The biggest question I have been asking myself is, “Why am I here?” If anyone cares to give me an answer to that question, I would be more then happy to hear it. Thank you!
