sarah155cox's blog: "Public View "

          Call centers are places where calls are placed on large scale for a variety of purposes such as sales, marketing, customer service and technical support for brands. Call center quality assurance services have a significant role in the call center industry. They help the call centers to maintain impeccable call quality and stick to the company policies.

          Call Criteria is a leading QA for Call Centers service with ample of experience under their belt in monitoring calls. A group of call center industry leaders founded it to create a practical and cost-effective call center quality assurance service where human analysts monitor calls. Call Criteria have reviewed millions of minutes over the years. It helped them to gain the knowledge, experience and ingeniousness to understand what is happening with the calls among their agents and customers.

          Call Criteria QA call center offers  Call Center Affiliate/Partner Analysis, where they listens to your affiliate or partner calls to determine whether they are meeting your quality standards. The Call Center Compliance service from them ensures the flawless functioning of the call center and is compliant with the requirements. Through the Performance Analysis, the real analysts listen to the calls to analyse the performance of agents to find the bottom performers and the reason for them to perform below par. The TCPA Verification monitors calls to make sure they are compliant to TCPA compliant. Through the Call Center Quality Control, the  human analysts monitors every call placed in order to make the most accurate analysis of quality of service and quality of products. Lastly, the Business Process Verification ensures that the agents are following the process to achieve success.

          Call Criteria evaluate every aspect of an agent-customer interaction to find out the key behaviors and procedures which help in making sales and customer satisfaction. More information about the Call Criteria’s outstanding QA call center services can be found on the callcriteria website.