The first rule of acquisition states: "Once you have their money, you never give it back." Last night I lost my Internet and phone because the cable wires outside my house needed to be replaced. So today I had to wait around for a few hours so that a tech could come by and fix it. But before all this, I was without the Internet and phone for over twelve hours. If I didn't have a cell phone I would be screwed. All I get is an apology for my inconvenience. This is not the first incident I have had with the cable company for the pass month or so, so I am not a happy customer. It's too bad Verizon doesn't do that great a job in my area, because I would drop these guys in a minute if I could.