Sirvice sex is fun's blog: "My poor mistaken friend."

I'm such as asshole...

As seen at TripAdvisor.com:

I stayed at the Rendezvous Melbourne in July 2009.  While the room was nice and the service was good, their complaint resolution was atrocious.  The bathroom lights are motion sensitive and were not working properly.  They would not turn on when I entered and not turn off when I exited.  What’s worse is that the lights turned off when I was in the shower THREE times.  I had to sleep with the bathroom door closed.  I complained about this five days in a row.  All five days I was told it was fixed.  It never was.  I ended up changing hotels.  [The Best Western Atlantis’ new wing had just opened.  The rooms were nearly identical in design and appearance to the Rendezvous and the service was unsurpassed.  When the wireless internet wasn’t working properly, they upgraded my room to one with a city view (beautiful) and a wired internet connection, comped the internet and did my laundry for free.  Excellent experience and less expensive too.  I recommend them highly.]  

The night before I left the Rendezvous, the staff apologized for the problems and assured me my bill would be adjusted.  The next morning at checkout, the manager on duty informed me that because my room was booked through a third party (Expedia, Hotels.com, Travelocity, etc), they would not provide any refund.  After more complaining, the manager relented and gave me his word I would be compensated within 4-6 weeks.  Six weeks later?  Nothing.  I called the corporate office twice before I received a return call.  The Vice President of Operations, Geoff Johnstone, listened to my concern and offered to refund one night’s stay ($170 USD) immediately.  The Melbourne Manager, Paul Koenig, was to handle the particulars.  I sent him my account information.  A week passed and I contacted him explaining that I had not received anything.  He assured me he would look into it.  Days later still no refund and the same response from Mr. Koenig.  I explained I was more interested in as estimated time of resolution and an explanation for the delay than I was an assurance he would follow up.  I received no response.  I then contacted the corporate office and left four messages over seven days for Mr. Johnstone.  Never once did I receive a return call. Finally, I asked for Mr. Johnstone’s email address, confirmed it three times and when I wrote, my letter was returned undeliverable.  I called the Melbourne office, asked for Mr. Johnstones email address and wrote him a letter.  Only then did I receive a response.  He copied me on his instructions to an associate that I be refunded $170 and that the funds be in US currency.  The associate responded that he had only received the instructions to send my refund five days earlier but that he would process it immediately.  He asked me for additional account information and sent a refund…in the wrong amount.  When I brought this to Mr. Johnstone’s attention and asked for the remainder, he responded with the following:  “we have gone over and above to satisfy your needs and I think we have been more than fair given the original issues, I now consider this matter closed.”  I agreed.  I told him I would never be doing business with Rendezvous again and my friends (including those at TripAdvisor.com) would know why.