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Frequently Asked Questions for Studios & Production Companies (Television/Film/Music/Agencies, etc). What is The Entertainment Industry Chaplains? The Entertainment Industry Chaplains (TEIC) is an organization that places chaplains in companies, with bands, on set, on location, and provides personal services to individuals in the Entertainment Industry. Through TEIC, companies can offer a Chaplain Assistance Program (CAP) as an employee benefit, outsourcing stress management and employee care to a business that cares for businesses. How will the program be introduced to my staff? Before a TEIC chaplain starts work with a client, an orientation meeting is held to explain the ground rules, including chaplain confidentiality. This meeting is similar in tone and function to other benefits orientation meetings, with a time for questions and answers. At the end of the orientation people receive a business card with the chaplain’s toll-free telephone number. How do I deal with people who may not want a chaplain? At the orientation they learn that they, not the chaplain, make all decisions about interaction. In practice, all people eventually come to enjoy a good relationship with the chaplain simply because the chaplain is there for no other reason than to care. How will the chaplain care for my people? Every week the chaplain will make a brief personal contact with everyone in your organization. While providing an uplifting moment of encouragement, the chaplain will build care relationships with the people. The employee can call their chaplain any time to help with personal crisis management. The result is that the 70% of people who have no crisis support network in place will experience caring support as an extension of the company. What types of cases are chaplains typically involved in? Chaplains are certified to enter jail facilities, emergency rooms, and accident scenes. Chaplains will assist your people in hospital care, family and marriage care, substance abuse, stress management, and interpersonal conflicts. Your chaplain can also perform wedding ceremonies and funeral services. Does the chaplain provide long-term counseling services? While many chaplains hold degrees and licenses in counseling, your chaplain will not provide counseling services. We provide care for those who are in need of professional counseling by helping to connect them with a suitable counselor, either from the company’s insurance network or from our own referral network. When is the chaplain available? The chaplain is available via a voicemail paging system twenty-four hours a day, seven days a week. How will the chaplain interact with my leadership team? Your leadership team will find the chaplain to be an effective management tool. Dealing with people’ personal life issues can consume time, and s/he may not feel adequately trained to provide advice in most cases. The chaplain is a valuable, well-trained resource that your staff can call in to help people deal with delicate personal situations that people bring into work from home. What type of special training will my chaplain have? Because a thorough understanding of the function of the working environment is essential, all TEIC chaplains are required to have Industry experience. In addition, a well-rounded educational background, including seminary training, is required. Does TEIC require chaplains to be affiliated with any specific church or denomination? No. Can your chaplains effectively care for people from varied religious backgrounds? Yes. TEIC’s chaplains are skilled caregivers who are trained in providing care in a multicultural environment. With literally hundreds of thousands of people under chaplaincy care; no corporate chaplaincy organization has ever encountered a complaint regarding a spiritual matter. How is the CAP funded? A flat fee based on the number of people means that invoicing is predictable. There are no additional fees based on number of crisis interventions or hours of service. In a litigation driven culture, is there a legal concern attached to offering a Chaplain Assistance Program? No. TEIC’s chaplains are familiar with and work within the parameters of the White House Guidelines for Religion in the Federal Workplace (Click Here). Further, during more than 60 years of workplace chaplaincy history, no company offering a Chaplain Assistance Program, nor any chaplain agency, has been the target of litigation concerning chaplain care. What are the benefits of outsourcing chaplaincy rather than hiring my own chaplain? There are several benefits to outsourcing chaplain care. First, outsourcing is more cost effective than hiring someone full-time. Second, TEIC’s training and support network gives you not one, but dozens of trained, experienced chaplains. Third, TEIC has an unblemished record of introducing successful CAP programs. What is the smallest and largest size organization TEIC is capable of serving? Companies with as few as ten people and as many as ten thousand may use the services of TEIC.

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