CRM solutions and products are a unique breed of business software applications that allows a company to measure, manage, and control all of a business's contacts with its customers. The engagement with its customers can be via phone, fax, snail mail, email, social media, chat, or even face to face. Whatever data is collected through these customer interactions, they are used for research and analysis of the customers-business relationship.
Why a professionally implemented CRM system by our team at Illumiance can help your organisations prosper by offering many benefits for Sales and Marketing Strategy Perth, service and other teams:
- Management decision making is nimble and well informed supported by real-time reporting across all business teams.
- Staffs manage their time more effectively. CRM prompts users to follow up on activities and sends automated alerts when important actions occur.
- Marketing activity brings higher quality leads through continually improving contact segmentation and targeted campaigns.
- Pipeline reports are trusted and used as the basis for reliable sales and production forecasts to increase efficiency and predictably manage cash flow.
- Performance hotspots are quickly identified so timely action can be taken to correct issues and reward outstanding results.
- The value of each customer relationship is understood so service resources can be prioritised to protect the most profitable accounts.
- Customer churn is minimal as CRM users have access to all the relationship detail they need through multiple channels to engage with clients and deliver great service.
- Communication is strength. Shared diaries, team calendars and service schedules give everyone clear visibility of individual activities.
- CRM connects to accounting and other back-office applications to join up processes and remove double handling of tasks.
- Users can instantly check customer order histories to assess buying patterns and identify new sales opportunities.
- Email marketing actions are reported in CRM so hot prospects can be immediately identified and routed to sales teams for further action.
- Mobile and remote staff works productively with reliable access to all the customer and activity information they need via their mobile device.
- Important business processes are aligned in one system. In addition to customers, sales & service process CRM adapts to manage other diverse items like contracts, projects, events, products, applications & property.
- Positive team culture has developed as staff share information and gains a better understanding of other areas in the company.
- Customer data is protected and centrally managed. Teams are granted access to data at levels that are consistent with their role.
- Training costs are reduced by equipping new users with tools they are already familiar with and applying workflow driven processes to guide them and enforce your proven rules and methodology.
- Increased lead generation from highly personalised marketing communications and customer lists that apply complete relationship and behaviour detail stored in in CRM.
If you would like to know how you can improve your Customer Relationship Management strategy, processes and software and are interested in working with consultants that are local, guaranteed and deliver solutions that are simplified, you should get in contact now to book an obligation-free appointment at visit: http://crmperth.com.au/contact-us/ and do a mail enquiry@CRMperth.com.au you can feel free to call us: (08) 9325 4505.
