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EnlightenedOsote's blog: "FUNNY"

created on 06/26/2007  |  http://fubar.com/funny/b95923

Apology Letter

Lisa, my co-worker at the travel agency, needed to send a letter of apology to a customer whose trip was a complete fiasco from start to finish. I reminded her of a similar situation a year earlier and dug out the letter I'd written then. "All you have to do," I told her, "is to change the details, the date, and the name." She looked it over and smiled wryly. "We won't even need to change the name."
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